Frequently asked questions

ISM accepts payment by personal check, cashier’s check and money order by mail or in our office. For your convenience, payments can also be made online via our website. Please contact a representative onsite for help to walk through payment online. Payment of rent in cash will not be accepted, for security purposes.

You can submit a maintenance request online or by contacting your property manager via phone or email. If you have an after-hours emergency, please contact the maintenance hotline number for your community.

An emergency is a maintenance problem that creates a safety hazard to residents or imminent damage to property, so that repairing it cannot wait until the next business day. Some examples would be an overflowing toilet or a broken pipe. If you have a true emergency the hotline operator will contact the ISM staff member on call for immediate service. If there is a gas leak or power outage, call the utility provider in your area first to see if there is an outage in the area.

Please contact the management office to inquire.

The security deposit is held at the beginning of a lease to pay for any damage to the apartment after it is vacated. It is refunded at the end of the lease minus any retention for damage repair. Residents cannot use the security deposit to pay last month’s rent. ISM may withhold from the security deposit only such amounts as are reasonably necessary to remedy resident default or restore the apartment to its condition at move-in. You will receive an accounting of your security deposit as well as the appropriate refund within 30 days after ISM has taken possession of the apartment. Contact the office to inquire.

We will always give you at least 24 hours notice if an ISM staff member will be entering your apartment. There is no requirement for you to be present. However, ISM is not required to give notice in the event of an emergency.

We would like for you to have a place to call home. Please contact your management office to inquire about alterations to your home.

Yes. The Lake Collection is pet friendly, and a deposit and fees apply: pets are considered with an additional deposit of $400 and a monthly charge of $50.