Privacy policy
Updated March 27, 2025.
What we collect
Personal information: your name, email address, current and former mailing addresses, gender and demographic information, credit card information, phone number, payment information, social security number, rental history, payment history, certain banking information disclosed depending on how you pay fees, rent or other amounts, and communications sent to us from you or about you from third parties.
Video: certain common areas at the properties ISM manages are covered by video cameras for the security of residents, so your image may be captured when you are in those common areas.
Usage data: your IP address, browser type and the pages you visit on the website.
How we use it
ISM Management Company uses your information to provide services to applicants and residents and improve the resident experience, to process the collection of rent and other transactions, to communicate with you, and to comply with legal obligations.
Who receives it
ISM may share your information with service providers that help operate the website, provide services and account for rental obligations and payments; with lenders in connection with any refinance of a property at which you are or may become a tenant; with law enforcement or regulatory agencies as required by law; and with third parties in connection with a merger, acquisition or sale of assets.
Your privacy rights
California residents have the right to request access to their personal information, request its deletion, and opt out of its sale.
Tennessee residents have the right to request access to their personal information and request its deletion.
Nevada residents have the right to opt out of the sale of their personal information.
Illinois residents have the right to request access to their personal information and request its deletion.
Data security and retention
ISM implements appropriate security measures to protect your personal information from unauthorized access, use or disclosure.
In general, ISM retains personal information for 3 years after it first receives it, or for any longer time during which the information is reasonably required in connection with the conduct of the company’s business.
Contact
For questions about this privacy notice, call ISM Management Company at (310) 473-2406 or visit 1516 S Bundy Dr #300, Los Angeles, CA 90025.
Services and hosts
Each service below receives your IP address and browser details when your browser contacts it, as any website does. A service marked "our server" is called by our server, not your browser.
| Service | Host | Purpose | When |
|---|---|---|---|
| Cloudflare | www.cloudflare.com | Hosts this site and records standard request logs. | Every page |
| Online leasing (securecafe.com) | lake-collection-rentcafewebsite.securecafe.com | Runs the rental application. | When you follow an Apply link |
| Resident portal (securecafe.com) | ismrem.securecafe.com | Rent payments and service requests. | When you follow the resident portal link |
| Google Maps | www.google.com | Directions. | When you follow a directions link |
| Bader Company | www.baderco.com | Runs the renter's insurance application. | When you follow the renter's insurance link |
| OpenFreeMap | tiles.openfreemap.org | Map tiles for the neighborhood map. | On the Neighborhood page |
| Kiara | www.meetkiara.ai | The company that built this site. | When you follow the Powered by Kiara link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email thelakecollection@ismrem.com, call (530) 338-2157, or write to The Lake Collection, 400 Lake Blvd, Redding, CA 96003.
Changes
If this policy changes, the date at the top of this page changes with it.