Residents

Maintenance

Submit a maintenance request online, or contact your property manager by phone or email. For an after-hours emergency, contact the maintenance hotline number for your community.

Good to know

ISM Management Company offers online applications, online payments, flexible lease terms and 24 hour maintenance. Rent can be paid online through the resident portal; contact a representative onsite for help walking through payment online. Rent in cash is not accepted.

Renter’s insurance is required at the resident’s expense. ISM offers Pro-Specialty Insurance, which can be paid with your rent monthly; the monthly premium ranges from $11 to $33 based on coverage.

Utilities are not included with rent. Phone, internet, cable, electric, gas, water, sewer and trash are the resident’s responsibility, and amounts vary monthly by usage. Electric, water and sewer are provided by REU, and gas is provided by PG&E.

ISM gives at least 24 hours notice before a staff member enters your apartment, and you do not need to be present. Notice is not required in an emergency.